How to charge an electric car at a fast charger

Before you arrive

Find out which fast-charging port your car has. Cars imported from the Chinese market usually have a GB/T port, and European and Korean cars usually have CCS2. Connectors available at our station: Awaiting confirmation: connector types available. The difference between the types is explained in the connector guide.

The steps

1. Park in a charging bay. Pull into one of the bays marked with yellow lines in front of the charger, so that your car's charging port is on the charger side and the cable reaches it without pulling.
2. Switch the car off and open the port cover. On GB/T cars the fast-charging port is separate from the slow-charging port, and it is usually the larger of the two. On CCS2 cars there is one port in two parts, and you may need to remove the cover on the lower part.
3. Choose the right cable. Every charger here has two cables. Pick the one whose connector matches your car's port.
4. Push the connector in firmly. Push it all the way in until you hear or feel it lock. A connector that is not fully seated is a common reason charging does not start.
5. Start the session. Awaiting confirmation: how to start and pay for a session
6. Wait for the connection. The charger talks to your car for a few seconds before charging starts. The screen then shows the power in kilowatts, the battery level and the energy delivered.
7. End the session. Stop it from the charger screen or from the car, depending on how it was started, and wait until the connector unlocks. Then pull it out and put it back in its holder.
8. Free the bay. When charging is done, move your car so the next driver can charge.

If charging does not start

• Take the connector out and push it back in firmly.
• Make sure the car is switched off and in park, and that the car's port lock is not set to a mode that blocks charging.
• Try the other cable, or the next charger if one is free.
• If the problem continues, call us on +962 79 738 3966.

Simple safety tips

• Do not try to pull the connector out while charging. Stop the session first.
• Do not use uncertified adapters between the connector and the car's port.
• Fast chargers are designed to work outdoors, charging in the rain is safe, and our chargers are under a canopy.
• If you see a damaged cable or a broken connector, do not use it, and tell us straight away.

How long will I wait?

It depends on your car and its battery level when you arrive. In many modern cars it is about 30 minutes from 20% to 80%. Details are in how long it takes to charge an electric car, and the cost of a charge is in EV charging cost in Jordan.